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Terms Of Use
introduce
juguetesalex.com Official Website Terms and Conditions (hereinafter referred to as the “Transaction Terms”) apply to this website and online transactions between you and us.
These Terms of Trading set out the rights and obligations of all registered users (hereinafter referred to as “you”) with respect to this website or any other website to which this website may be linked and the products and/or services provided.
Please read the Terms of Transaction and our Privacy Policy carefully before you click the “Checkout” button to place your order. Please visit “juguetesalex.com Privacy Policy” for details. By ordering or placing an order through this website, you agree to be bound by these Terms of Trading and our Privacy Policy. If you do not agree to the Trading Terms and Privacy Policy, please be sure to place your order. The transaction terms may be revised from time to time. Therefore, please be sure to read these trading terms carefully before placing an order. If you have any questions about the transaction terms or privacy policy, you can log in to our website or contact us through our customer service.
website
Unless otherwise agreed in writing, the Terms of Trading are the only standard practices applicable to this website and supersede all other practices. These Trading Terms are important to both you and us because they have been created to create a legally binding agreement between you and us and to guarantee your rights as a consumer and our rights as an operator. You acknowledge that by placing an order, you have read these Transaction Terms and are willing to accept them unconditionally.
do you agree:
1) Use this website to conduct legal product inquiries or product ordering.
2) Speculative, false or fraudulent orders will not be issued. If we have reasonable grounds to believe that you have placed any of the above orders, we reserve the right to cancel the order and notify the relevant government authorities.
3) Guarantee to provide us with correct and accurate contact numbers, delivery and/or other contact details, and agree that we can use the above information to contact you when necessary (see our Privacy Policy).
4) If you do not provide all the information we require, we may not be able to complete your order. By ordering goods through this website, you confirm that you have reached the legal age to enter into legally binding contracts under French law, have the civil capacity to enter into contracts, and are prepared to assume the authenticity and responsibility for all information contained in your order. All information. If you have not reached the legal age to enter into a legally binding contract or do not have the civil capacity to enter into a contract, the rights and obligations in your order shall be borne by your legal guardian.
contract
The information in these trading terms and the details on this website do not constitute an offer in a commercial contract. You need to request an invitation. No contract will be entered into between you and us in relation to the products displayed on this website until your order has been dispatched. If we do not accept your order but funds have been deducted from your account, the above amount will be refunded to your payment account.
Your rights to terminate the contract
If you enter into a contract as a consumer, you may end the contract at any time within 14 days of our confirmation of your order and delivery. You choose to end the contract and comply with our returns policy (see clause 9) and ensure that the current condition of the item matches the condition of the item you received, you will receive the full amount actually paid. Please note that if the order uses electronic cash coupons such as birthday coupons and coupons, we will not refund your used electronic cash coupons. Please use electronic cash coupons with caution.
Your right to terminate the contract only applies if you return the items in the same condition as when you received them. You should also return the product manual, accompanying documentation and packaging materials. You agree that we will not accept returns if the product is damaged or in a different condition than when you received it, or if it shows signs of use (not just opening the packaging).
You have no right to terminate the contract under any of the following circumstances:
customized product;
Clothing, jewelry, underwear, socks and other products;
The product has been worn, washed or damaged, or the price tag and care label have been removed, or has an odor that would prevent the product from being resold.
Therefore, please do your best to keep the product in good condition. Please keep the original box, instructions/accompanying documents and packaging materials for return.
For more details about this right and instructions on how to exercise this right, please see Article 9 of the Transaction Terms.
This Agreement does not affect your statutory rights as a consumer.
deliver goods
Unless special circumstances arise, we will endeavor to meet the delivery date agreed in the order (including the agreed delivery date). If there is no agreed delivery date in the order, the order will be fulfilled on the 15th day from the date of shipment, and this date will be regarded as the agreed delivery date.
Reasons for delayed delivery may include, but are not limited to
customized product;
Specially designed and manufactured products;
Force majeure circumstances;
delivery area;
you provide an error message (such as an incorrect shipping address);
During large-scale promotions, etc.
If you fail to complete the shipment by the requested time, you have the option to extend the delivery time, or cancel the order and receive a full refund of the actual payment.
In these transaction terms, when the goods are signed for at the agreed delivery address and there is evidence to prove that the goods have been signed for, the “delivery” is deemed to be completed or the goods are deemed to have been “delivered”.
Unable to ship
If delivery is still unavailable after three attempts, we will do our best to find a safe place to place your package. We will leave you a notice with instructions on how to contact the delivery carrier and how to request a rescheduled delivery. If you do not arrive at the delivery address at the agreed time, please contact us to reschedule delivery to another convenient time and location, but the new delivery address must be in the same city as the original delivery address you specified on your order.
You bear the risk of loss or damage to the goods when we deliver them to the carrier and transfer them to you.
Title to the Goods will only pass to you upon our receipt of full payment for the Goods (including delivery charges) or upon delivery of the Goods (as defined in this paragraph 6).
Prices and Checkout
Unless there is an obvious error, the price of the product shall be based on the latest quotation displayed on our website. Please understand that although we strive to ensure the accuracy of all quotes on our website, errors may occur. If the price for any item you order is incorrect, we will notify you and you will have the option of reconfirming the correct price in your order or canceling the original order. You agree that if we are unable to contact you using the personal information you provided when registering, we will have the right to cancel the order and, if you have already paid for the item, you will receive a full refund (in the amount you actually paid shall prevail) as final).
Even if we send you a message that your order has shipped, you agree that there will be no misunderstanding if the price is obviously wrong. You can identify incorrect prices. We are under no obligation to sell you the item at an incorrect (lower) price.
Prices for goods shown on our website include VAT but do not include delivery charges. Shipping costs will be included in the total amount you need to pay in the shipping instructions.
Prices may be adjusted at any time, however (except if the above prices are incorrect). Any possible price adjustments will not affect orders that have already been shipped.
Once you purchase an item, all the items you want to buy will be added to your shopping cart. Next you will complete the checkout process and check out. Please follow these steps:
Click the “Shopping Cart” button at the top of the page;
Confirm the name, item number, and color of the products in the shopping cart;
Click the “Checkout” button. Fill in and confirm your contact information, order details, and shipping address.
Complete the checkout process using your preferred payment method.
You can checkout via PayPal or Stripe. You understand and agree that during the payment process on the aforementioned payment platform, you are obliged to pay attention to the security of your own online payment environment. We are not the actual provider of such payment services and we cannot guarantee the payment terminal you use. If you encounter payment security and other issues when using the above payment platforms, it is recommended to contact the customer service of the above payment platforms immediately. We will also help you provide transaction information for the corresponding transaction, but we will not bear the corresponding losses.
If we do not receive payment from you, we will not be responsible for any late or non-delivery. Your submitted order is not considered a contract until we confirm the status is “shipped”.
return policy
Regarding returns, if you have any questions, you can check the results on the juguetesalex.com page or contact: [email protected].
You are aware that juguetesalex.com and App do not provide return services for products sold on other online platforms and stores. If you have any questions not noted in the FAQ. Please contact: [email protected].
You must present the return form (“Return Form”) received upon delivery of the Goods and complete all information at the time of delivery of the return. Return all original boxes, instructions/supplied documentation and packaging materials, gifts (if any) and products.
Once we receive your return, we will immediately inspect the returned merchandise and notify you if you are entitled to a refund. We will process your refund as soon as possible within 14 days of the date we confirm your right to a refund. We will refund you the actual amount paid using the payment method you used to make the payment.
You agree that we will not accept returns if the product is damaged or in a different condition than when you received it, or if it shows signs of use (not just opening the packaging). The product requirements for return are:
The original receipt and credit card documentation are required when processing a refund at the same store where the purchase was made within 14 days of the date of purchase.
We accept one refund per receipt.
Product labels must be intact. Product has not been cleaned, damaged or otherwise used and is in the same condition as when originally purchased.
We verify and confirm that if the goods do have quality problems, we will handle the return.
Defective Product Returns: We will issue a full refund. We will always use the payment method you used for your refund. This Agreement does not affect your statutory rights under current laws and regulations.
Refund rules after returns
Refund and return rules: ① If you purchase with any discount, the refund amount will be based on the actual amount you paid.
If you used a coupon when purchasing an item, please return it as follows:
If you use a coupon when purchasing an item and return it due to non-quality issues, you may not use the coupon again. [email protected] reserves the right not to refund your used coupons.
If you use coupons to purchase goods and then return them due to quality issues, please contact [email protected] and the App agrees to return the coupons you have used to your account (according to the actual coupon amount you used). Excludes items purchased from stores with quality issues.
You are aware that if multiple coupons are used in one order and all are returned due to quality issues, this application has the right to decide whether to refund the coupons and the number of returned coupons.
For the refund of some items in a single order, the required refund amount is calculated as “the price of the item to be refunded – the coupon amount * (the refunded item price / the total price of the single order)
Liability and Disclaimer
In no event shall we be liable for the price of any purchase made through our website.
Except as expressly provided by law, we are not responsible for any direct/indirect losses or consequential damages caused by third party infringement, breach of contract or other reasons. These indirect losses include but are not limited to the following:
business operating losses;
loss of profits or contracts;
expected deposit losses;
data lost;
Wasted administrative or office time.
You expressly understand that the open nature of this website and the storage and transmission of electronic information may have flaws. Unless expressly agreed to by this website, we do not guarantee the accuracy and security of information transmitted by this website or obtained from this website.
All product descriptions, information and materials published on this website are based on their current status without warranty of any kind, express, implied or any other form.
In order to protect your legal rights as a consumer, we do not make any other guarantees of any kind.
Nothing in these Terms of Trading affects your statutory rights as a consumer or your statutory rights to terminate the contract.
intellectual property
You acknowledge and agree that all copyright and neighboring rights and all other intellectual property rights and trademarks in the material or content provided forming part of this website shall at all times belong to us and our licensors. You may use the above materials only as expressly authorized by us or our licensors. This Agreement does not prohibit you from using this website to initiate copies of order or contract details where necessary.
written communication
You understand and agree that when you use our Site, your communications with us will occur electronically. We will contact you via text message or by sending a message through our website. For contractual purposes, you agree to be bound by this electronic means of communications and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically satisfy any legal requirement that we provide you with such electronic means. This Agreement does not affect your statutory rights.
Notice
Our website should be your first choice for all notices you send to us. We may send you notifications at the contact number and email address you provide when placing your order.
Notices posted on our website will be deemed to have been properly sent and delivered. Delivery of the notice shall be deemed to be evidenced if the notice is sent by e-mail, the letter is duly completed, shipping charges are paid and delivered to the carrier within three days; if the notice is sent by e-mail, then as long as the An email is deemed to have been delivered when it is sent to the email address specified by the recipient.
Notice
You and us, and our respective successors and assigns, are bound by the contract between you and us. You may not transfer or dispose of any of your rights or obligations under the Contract without our prior written consent.
We may transfer, subcontract or dispose of any of our rights or obligations under the Contract at any time during the term of the Contract. For the avoidance of doubt, any such transfer, pledge or other disposition will not affect your legal rights as a consumer, nor will it cancel, reduce or limit any express or implied guarantee or guarantee we may make to you.
Force majeure events refer to objective circumstances that cannot be foreseen, avoided, or overcome. The occurrence of force majeure events (including but not limited to: earthquakes, tsunamis, volcanic eruptions, landslides, mudslides, floods, typhoons, heavy rains, meteorite falls, wars, riots, government changes, plague, plane crashes, nuclear radiation, terrorist attacks, policies Legal changes, hacker attacks, etc.) If we fail or delay the performance of our obligations in the contract due to the impact of such force majeure events, we will be partially or fully exempted from liability.